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Background

User Guide
» Overview
» Using this Website
» Approaching Sprint
  . Characteristics of SPRINT
  . When to use SPRINT
  . Initiators
  . Scale
» Getting Started
  . Project Design
  . Outputs Planning
» Team Guidelines
  . Teams and Representatives
  . Steering Group
  . BPR Team
  . Service Users
  . Human Resources
  . IT

Methodology
» Overview
» Phase I
» Phase II
  . Abstract
  . First Mile Workshop
  . Identify Stakeholders
  . Interview Stakeholders
  . Observe Process in Action
  . Formal Process Mapping
  . Best Practice Review
  . Critical Goal Analysis
  . Design Studio
  . Peer Review Workshop
  . End of Phase Workshop
» Phase III
  . Abstract
  . Developing a Business Vision
  . Creative Exploration
  . Re-engineering Proposals
  . End of Phase Workshop
» Phase IV
  . Abstract
  . Change Management
  . Capability Matrix
  . Business Case
  . Communications Plan
  . Sponsor
  . Change Management Team
  . Project Management Methodology
  . Empowerment and Involvement
  . Institutionalisers
  . Results Planning
  . Continuous Improvement Phase
» Advanced Topics
» Related Links
  . More About BPR
  . Guide to Interviewing
  . Goal Network Diagram
  . Heuristics

Toolkit
» Overview
» How To Guides
  . Role Activity Diagrams
  . Rich Pictures
  . Multi-Channel Analysis and Design
  . Metrics Study
  . Design Studio
» Proformas
  . Downloads
» Examples
  . Ethnography

Training
» Information
» Outline
» Testimonials
» Mentoring
» Dates and Registration

Case Studies
» Overview
» Committe Based Decision Making
» Salford Customer Services and Benefits
» Salford Housing Services Call Centre

User Group
» Enter
» About the Usergroup

Links
» Accredited Organisations
  . Alexander Consulting
  . Ambit
  . Aperia Government Services
  . C3 Professional Services
  . inStream Ltd
  . Mouchel Parkman
  . Peak Performance
  . ROL Solutions Ltd
» Useful Links
  . ESD Toolkit
  . National Projects Website

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