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Advanced Topics

The following documents were produced under the sponsorship of the Office of the Deputy Prime Minister (ODPM) for the CRM National Programme. The CRM National Programme has worked with many local authorities to develop a set of guidelines, standards, a starter kit, integration tools and much more. This is an integral part of the government’s modernising agenda and a crucial component for delivering better customer service standards and joined-up services.

Copyright of the following documents remains vested in the Office of the Deputy Prime Minister (ODPM) and the authors. These documents provided for use within local authorities and the public sector free of charge and 'as is' and 'as seen'. These products may not be re-used or re-sold for profit or commercial gain, nor used as the basis for any consultancy service. They are protected by copyright laws.

Topic Word PDF
Government Reputation
Impact Evaluation
Information Ownership
Implementation Strategies and Routes



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