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COURSE OUTLINE

Below is a typical schedule for a two day course. Please bear in mind that the timing and the content of the course may not be exactly the same for each training course. It is only presented here to give an idea.

Day 1, 09:30 - 16:15

Activity Contents

Intro

Health and Safety, Delegate and Trainer introductions, Course Objectives

Individual Exercise

Define BPR

Tutor Session

Initiation Stage - Commencing a SPRINT project
What is BPR
What is Sprint?
Sprint Architecture
Obtain Mandate
Establish Board / Team
Define Drivers
Terms of Reference
Launch
Outline Business Case
Terms of Reference ­ SMART

Syndicate Exercise 1

 

Break approx 11:00

Tutor Session

Phase 1a) - Present Position Mapping (to achieve goals, need to understand present process)
Gathering information ­ Q and A
What can be measured and how?
Agree Stakeholders ­ Brief / Train
Clarify Context
Agree Business / Vision Goals
High Level Process Map
Detail Process Map
Gather Info ­ Service Metrics
Gather info ­ Organisation
Gather Info ­ Systems

Syndicate Exercise 2

 
Lunch approx 12:45 (lunch provided)

Tutor Session

Interviewing stakeholders
Preparing questions
Actually interviewing ­ techniques
Analysing responses

Syndicate Exercise 3

 
Break approx 14:45

Tutor Session

Role Activity Diagramming ­ introduction
Once gathered information, informs Role Activity Diagramming
What is shows and how ­ objectives and methodology

Practical Exercise

Role Activity Diagram e-Learning Tool

Trainer

Plenary Q and A
Handouts
Outline Day 2
Critique - short (identify best / worst)

Day 2, 09:30 - 16:15

Activity Contents

Syndicate Exercise 4

Role Activity Diagrams

Tutor Session

Phase 1b) ­ Present Position Analysis
Measure Current Service Performance
Measure current Satisfaction
Identify improvement opportunities
Phase 1 Report
Creative exploration of re-engineering opportunities

Syndicate Exercise 5

 
Break approx 11:00

Tutor Session

Design Studio methodology

Syndicate Exercise 6

 
Lunch approx 12:45 (lunch provided)

Tutor Session

Phase 2 ­ Process Reorganisation & Re-Design
Devise future Process / standards
Devise future org model
Identify future ICT Support
Develop Business Case for Proposals
Undertake peer reviews
Devise front / Back office protocols

Syndicate Exercise 7

 
Break approx 14:45

Tutor Session

Phase 3 Change Management ­ introducing the Change Capability Matrix

Trainer

Plenary
Q and A
Critique - more formal / structured than day 1 covers both days

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